Return of goods

When buying goods or services online or offline (by phone, catalogue, home visit), the buyer has the right to withdraw from the contract. He may cancel or return the order within 14 days for any reason and without giving any reason. The written declaration of withdrawal may be sent in the following ways:

• For all registered customers, you can simply edit the withdrawal directly in your user profile.
• by e-mail to the e-mail address [email protected] 
• by writing to M&M Intercom, d.o.o., Letališka cesta 33f, 1000 Ljubljana. 

The return period starts the day after the day on which the consumer received the goods. The cost of returning the goods shall be borne by the buyer, who must return the goods to the provider immediately after withdrawal, but at the latest within 14 days of withdrawal from the contract. The return of the goods without an accompanying withdrawal declaration will not be considered as a valid withdrawal from the contract.

The Buyer must return the goods to the Supplier undamaged, in unaltered quantity and in their original packaging. The Buyer must attach to the declaration a copy of the invoice and details of the transaction account to which the Supplier will return the funds. The refund will be made no later than 14 days after receipt of the cancellation notice, in accordance with the provisions of the Code of Obligations and the Consumer Protection Act.
 

The seller has the right to withhold the refund of the purchase price until the consumer has taken delivery of the returned goods or until proof has been provided that the consumer has sent the product to the seller.

The following situations do not apply to the withdrawal from the contract or the return of the goods:

• the goods are not in their original packaging or the security seal has been removed, indicating that the product has been used.
• goods which have been custom-made or tailored to the buyer's personal needs,
• for goods which, by their nature, are not suitable for return,
• the buyer shall be liable for diminution in value of the goods if the diminution in value is due to handling not strictly necessary to establish the nature, characteristics and performance of the goods.